Plain language, short on purpose. By checking the box on the order form you're agreeing to all of this.
You confirm that you own the footage you upload, or that you have the rights and permissions needed for us to process it and return it to you. Don't upload other people's work without permission. If a rights holder complains about something you submitted, that's between you and them — you're responsible for what you upload, and we'll remove the files on request.
Nothing illegal, and nothing depicting abuse or exploitation. We may refuse any job for any reason — content, technical, or otherwise — and if we refuse before processing, you get a full refund. That call is ours alone and isn't up for debate.
Your video is physically played through a real analog hardware chain and re-captured. That's the product: a real signal through real machines. Analog output is inherently variable — two runs of the same file will be close, but never bit-identical. That variability is a feature of the process, not a defect.
One free re-run with an adjusted intensity setting, if you ask within 7 days of delivery. Additional re-runs cost 50% of the original job price. Camera-at-CRT framing and lighting choices can't be "revised" once shot — a re-shoot on that tier is a new job.
Jobs run in batches when the rig is on. Delivery is best-effort, not a guaranteed date. The rush option guarantees your job is in the very next batch run — it does not promise a specific calendar day.
Your uploaded footage and the processed results are kept for a maximum of 30 days after delivery, then deleted. Download your files promptly — after deletion, a re-delivery requires a new job.
If we can't process your job, or we refuse it before running it, you get a full refund. If a job was underpaid relative to the quoted price, it's held (not processed) until the difference is settled or refunded. Questions: reply to your confirmation email.